800-821-2686
614-420-4572
2783 Martin Rd.
Dublin, OH 43017
513-926-6186
9891 Montgomery, Rd.
Cincinnati, Ohio 45242
937-222-2269
2324 Stanley Avenue
Dayton, Ohio 45404
Local Technicians equal Great Service!!
800-821-2686
Vodavi, Vertical Vodavi Starplus Starplus 3515-71 STS / STSe Digital Key Telephone Telephone System, Starplus Starplus 3515-71 STS / STSe Digital Key Telephone, Triad, Starplus 3515-71 STS / STSe Digital Key Telephonee, DVX. DHS, Infinite Telephone Systems, Telephones and Dispatch and Talkpath voice mail manuals. Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
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Vertical Communications, Inc. reserves the right to revise this publication
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© 2005 Vertical Communications, Inc. All rights reserved.
This publication contains proprietary and confidential information of
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LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY
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TRADEMARKS
Vertical Communications and the Vertical Communications logo and
combinations thereof and STSe are trademarks of Vertical
Communications, Inc. All other brand and product names are used for
identification only and are the property of their respective holders.
mlj/2008
STSe Key Telephone Systems Station User – QUICK REFERENCE
FIXED FEATURE BUTTONS
• CAMP ON — enables you to alert a busy party
that an outside line is on hold for them.
• CONF (CONFERENCE) — used to establish
and build conference calls.
• FLASH — lets you terminate an outside call
and restore dial tone without having to hang
up the handset. It is also used to transfer calls
behind a PBX or Centrex within those systems.
• FWD (FORWARD) — allows you to forward
your calls to another station or location.
• HOLD — enables you to place an outside caller
on hold.
• H-T-P — allows you to select the ICM signaling
mode: Handsfree, Tone, or Privacy.
• MSG (MESSAGE WAIT) — allows you to
initiate a message waiting indication at a
station(s) that is: Busy, Unattended, or in Do
Not Disturb.
A Message Waiting Callback request that is
left at your station is indicated by a flashing
MSG WAIT LED.
• MUTE — allows you to switch the built-in
microphone on or off when using the
speakerphone, or the handset microphone
when using the handset.
• ON/OFF — enables you to make a call without
lifting the handset. It also turns the telephone
on and off when using the speakerphone.
• SPEED — provides you with access to speed
dialing, save number redial and last number
redial. This button is also used to access
flexible button programming.
• TRANS (TRANSFER) — lets you transfer an
outside call from one station to another.
• VOLUME BAR — allows you to adjust the
volume for your speakerphone, handset,
ringing volume, and display contrast.
CALL FORWARDING
1. Press the FWD button or dial [640].
2. Dial the desired Call Forward code:
[6] = All Calls [7] = No Answer
[8] = Busy [9] = Busy/No Answer
3. Dial the station number where calls are to be
forwarded. Confirmation tone sounds.
4. Replace the handset or press ON/OFF button.
ESTABLISHING A CONFERENCE
>> Only those stations that have Conference
enabled will be allowed to initiate a Conference call.
1. Lift the handset. Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
2. Select intercom station or dial desired outside
party. When called party answers, press CONF.
3. Add the next conference party by selecting
another outside line or intercom station.
4. Press CONF button again and repeat previous
step in a cycle, until all parties are contacted.
5. When the last party answers, press the CONF
button twice. All parties will be connected.
TERMINATING A CONFERENCE Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
To end a Supervised Conference, the conference
initiator replaces the handset or presses ON/OFF.
To end an Unsupervised Conference, press the
flashing CONF button while on-hook.
UNSCREENED TRANSFER
1. Press TRANS button and dial station number.
2. When the called extension begins to signal,
hang up to transfer the call.
3. Replace the handset or press ON/OFF button.
SCREENED TRANSFER
While connected to an outside line:
1. Press the station button where the call is to be
transferred (if programmed on your telephone),
-orPress TRANS and dial desired station number.
(The called extension is signaled according to
their intercom signal switch position.)
2. When extension answers, announce transfer.
3. Hang up to complete the transfer.
LEAVING A MSG WAITING INDICATION
If you dial a station that is busy, unattended, or in
Do Not Disturb, you can leave a message waiting
indication. Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
1. Press the ON/OFF button.
2. Dial the desired intercom station. A busy tone
or DND tone is heard.
3. Press the MSG button. The called party’s MSG
button LED will flash slowly.
4. Press the ON/Off button to end the call.
STSe Key Telephone Systems Station User – QUICK REFERENCE
PLACING AN OUTSIDE LINE ON HOLD
• If your system is programmed for System Hold
Preference, press the HOLD button once for
System Hold or twice for Exclusive Hold.
• If your system is programmed for Exclusive
Hold Preference, press the HOLD button once
for Exclusive Hold or twice for System Hold.
STORING SPEED NUMBERS
1. Press the SPEED button twice.
2. Dial the speed bin location.
• 9000 to 9019 = Station speed numbers
• 9020 to 9099 = System speed numbers
3. Dial the desired telephone number.
4. Press the SPEED button.
5. Press ON/OFF to end programming.
To clear an existing speed bin:
1. Press the SPEED button twice.
2. Dial the speed bin location.
3. Press SPEED again. Confirmation tone sounds.
DIALING A SPEED NUMBER Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
1. Press SPEED and dial the speed bin location,
-orPress the preprogrammed speed bin button.
• 9000 to 9019 = Station speed numbers
• 9020 to 9099 = System speed numbers
2. When the called party answers, pick up the
handset or use the speakerphone.
DIRECTORY DIALING
Users with display telephones may view a list of
individuals on the telephone system and have
the system automatically dial that person.
Directory Dialing may also be used to transfer a
call from one station to another.
1. Dial the Directory List dial code [680],
-orPress the DIRECTORY DIAL flexible button.
2. Press a button on the keypad once, twice, or
three times, that represents the letter of the
alphabet, to begin viewing the list of names.
3. Scroll through the Directory List to select a
name; press [6] to display the next entry and
[#] for the previous entry. Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
4. Press the SPEED button at the desired name
to automatically dial the destination station or
outside phone number (via Speed Dial).
To transfer a call using directory dialing:
1. Press the TRANS button.
2. Dial the Directory Dial Code [680],
-orPress the DIRECTORY DIAL flexible button.
3. Press the digit associated with the person’s
name. When the name displays, press SPEED
button to automatically dial the station.
4. Press ON/OFF button to complete transfer.
> > Calls can only be transferred to internal stations.
PROGRAMMING FLEXIBLE BUTTONS
1. Press the SPEED button twice.
2. Press the flexible button to be programmed.
3. Dial the desired code from the following
chart. Confirmation tone sounds.
4. Press the ON/OFF button.
To erase a flexible button:
1. Press the SPEED button twice.
2. Press the flexible button to be erased.
3. Press FLASH . Confirmation tone sounds.
4. Press the ON/OFF button.
All Call Page (Internal & External) 700
Background Music 632
Call Back 622
Call Park Location (System) 424-437
Call Park Location (Station) 439+[XXX]
Call (Park) Pickup #6+[XXX]
Caller ID Review (Answered) 659
Caller ID Review (Unanswered) 635
Directory Dial 680
Do Not Disturb 631
Extension Numbers 100-149
External Page Zone 761
Last Number Redial [SPEED]+[#]
Line Queue 621
Personal Park 438
Speed Dial Access [SPEED]+[YYYY]
Save Number Redial [SPEED]+[6]
VM Group Pilot Numbers 44 [V]
_______________________________________
V = Voice Mail Group Number (0-7)
XXX = Station Extension Numbers
YYYY = Speed Dial Bin Numbers
( Station=9000-9019 / System=9020-9099 )
Contents i Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
Contents
911 Alert…………………………………………………………………………………………….. 2
Account Codes …………………………………………………………………………………. 3
Using Account Codes ………………………………………………………………. 3
Verified Account Codes …………………………………………………………… 3
Account Codes – Traveling COS (Verified)…………………………….. 4
Answering Machine Emulation ……………………………………………………… 5
Notification Methods ………………………………………………………………. 5
Attendant Features………………………………………………………………………….. 6
Attendant Clear Alarm …………………………………………………………….. 6
Attendant CO Line External (Off-Net) Forward……………………. 7
Attendant Custom Message …………………………………………………… 7
Attendant Day/Night/Special…………………………………………………. 8
Attendant Directory List Programming………………………………… 9
Attendant Disable Outgoing CO Line …………………………………… 12
Attendant Override………………………………………………………………….. 13 Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
Attendant Setting Time and Date………………………………………….. 13
Attendant Speed Dial – System Storing ………………………………… 14
Attendant Unavailable…………………………………………………………….. 15
Attendant Voice Mail Alarm Clear………………………………………….. 15
Background Music (Optional) ………………………………………………………… 16
Back Light Display ……………………………………………………………………………. 17
Call Back…………………………………………………………………………………………….. 17
Call Coverage ……………………………………………………………………………………. 19
Call Forward………………………………………………………………………………………. 21
Call Forward – External (Off-Net) ……………………………………………. 22
Call Forward – Follow Me…………………………………………………………. 23
Call Park……………………………………………………………………………………………… 25
Call Park – Personal …………………………………………………………………… 25
Call Park – Station ……………………………………………………………………… 26
Call Park – System……………………………………………………………………… 27
Call Pickup…………………………………………………………………………………………. 28
Directed Call Pickup…………………………………………………………………. 28
Group Call Pickup …………………………………………………………………….. 29
Call Transfer ………………………………………………………………………………………. 30
Executive/Secretary Transfer………………………………………………….. 30
PBX/Centrex Transfer ………………………………………………………………. 30
Screened Transfer…………………………………………………………………….. 31
Transfer Search …………………………………………………………………………. 31
Unanswered CO Call Transfer…………………………………………………. 32
ii Contents
Unscreened Transfer………………………………………………………………… 32
Trunk-To-Trunk Transfer………………………………………………………….. 32
Caller ID Display Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone……………………………………………………………………………….. 33
Caller ID Display (Answered Calls) …………………………………………. 33
Caller ID Display (Unanswered Calls)…………………………………….. 34
Caller ID Name/Number …………………………………………………………………. 35
Calling Forward Override………………………………………………………………… 35
Calling Station Handsfree Mode Override……………………………………. 36
Calling Station Tone Mode Override …………………………………………….. 36
Camp On……………………………………………………………………………………………. 37
CO Line – Access ……………………………………………………………………………….. 38 Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
CO Line Queue………………………………………………………………………………….. 39
Conference………………………………………………………………………………………… 40
Conference Combinations ……………………………………………………… 40
Conference Procedures …………………………………………………………… 40
Dial-By-Name ……………………………………………………………………………………. 44
Directory Dial ……………………………………………………………………………………. 45
Do Not Disturb / Page Block…………………………………………………………… 47
Door Opener …………………………………………………………………………………….. 49
Executive Override…………………………………………………………………………… 49
Flash …………………………………………………………………………………………………… 50
Flash Key on Intercom……………………………………………………………… 50
Flexible Button Programming ……………………………………………………….. 50
Group Listening ……………………………………………………………………………….. 51
Headset Mode ………………………………………………………………………………….. 52
In and Out Button…………………………………………………………………………….. 53
Intercom ……………………………………………………………………………………………. 53
Using an Intercom Button ……………………………………………………… 53
Intercom Calls …………………………………………………………………………… 54
Intercom Transfer …………………………………………………………………….. 56
Keyset Mode……………………………………………………………………………………… 57
Last Number Redial………………………………………………………………………….. 58
LCR Operation…………………………………………………………………………………… 59
Loop Key ……………………………………………………………………………………………. 60
Mailbox Buttons……………………………………………………………………………….. 60
Message Wait ……………………………………………………………………………………. 61
Modem ………………………………………………………………………………………………. 62
Voice Mail Modem Access ………………………………………………………. 62
Telephone System Modem Access………………………………………… 62
Contents iii
Mute …………………………………………………………………………………………………… 63
Name In Display ……………………………………………………………………………….. 63
Night Service …………………………………………………………………………………….. 64
Off-Hook Voice Over (OHVO) …………………………………………………………. 65
Outside Calls……………………………………………………………………………………… 67
Placing an Outside Line on Hold……………………………………………. 67
Answering a Recall …………………………………………………………………… 67
Answering an Outside Call ……………………………………………………… 67
Placing an Outside Call ……………………………………………………………. 67
Paging………………………………………………………………………………………………… 68
Paging – Meet Me……………………………………………………………………… 69
Personalized Messages……………………………………………………………………. 69
Pre-assigned Messages……………………………………………………………. 69
Custom Messages…………………………………………………………………….. 70
Date and Time Entry Messages………………………………………………. 71
Scrollable Canned Messages ………………………………………………….. 73
Personal Messages Flexible Button……………………………………….. 74
PBX/Centrex Codes on a Flex Button ……………………………………………. 75
Release Button………………………………………………………………………………….. 75
Redial …………………………………………………………………………………………………. 75
Last Number Redial………………………………………………………………….. 75
Save Number For Redial………………………………………………………….. 76
Redial a Saved Number……………………………………………………………. 76
Repeat Redial ……………………………………………………………………………. 76
Ring Down / Hot Line / Off-Hook Preference ………………………………. 77
Ring Tone ………………………………………………………………………………………….. 79
School Zone………………………………………………………………………………………. 80
Speakerphone Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone ………………………………………………………………………………….. 82
Speed Dial …………………………………………………………………………………………. 82
System Speed Dial Access ………………………………………………………. 84
Station/Port Fixed Number…………………………………………………………….. 84
Station Relocate ……………………………………………………………………………….. 85
Text Messaging (Silent Response)…………………………………………………. 85
Trouble Notification ………………………………………………………………………… 87
Uniform Call Distribution………………………………………………………………… 89
UCD Calls In Queue Display ……………………………………………………. 89
UCD Available/Unavailable Mode …………………………………………. 90
UCD Overflow Station Forward ……………………………………………… 90
UCD Wrapup End……………………………………………………………………… 91
Universal Day/Night Answer ………………………………………………………….. 91
iv Contents
Voice Mail ………………………………………………………………………………………….. 92
Call Forwarding to Voice Mail Groups…………………………………… 92
Retrieving Voice Messages……………………………………………………… 92
Voice Mail Transfer with ID Digits ………………………………………….. 93
Voice Mailbox Button ………………………………………………………………. 93
Voice Mail Group Button…………………………………………………………. 93
Voice Mail Group Access …………………………………………………………. 94
Voice Mail One-Touch Recording ………………………………………….. 94
Voice Mail (Flash-Based) Quick Reference ……………………………. 96
Voice Mail (Flash-Based) Quick Start……………………………………… 97
Voice Mail (Hard Drive-Based) Quick Reference ………………….. 98
Voice Mail (Hard Drive-Based) Quick Start……………………………. 99
Volume Control ………………………………………………………………………………… 100
Worksheets ……………………………………………………………………………………….. 102
Default Numbering Plan …………………………………………………………………. 103
Contents v
» » » » » » » » N O T E S » » » » » » »
Digital Keyset – Features & Buttons
24-Button Executive Telephone
FLASH TRANS
SPEED CONF
MSG FWD
MUTE CAMP ON
ON/OFF HOLD
VOLUME
123
456
789
0
ABC DEF
GHI JKL MNO
PRS TUV WXY
OPER
1
2
3
4
5
6
7
8
9
10
11
12
13
15
16
14
17 18
* #
91
20
Contents vii
NUMBER FEATURE DESCRIPTION
1 LCD Display Shows information about telephone status,
dialing directories, and text messages.
2 Message Indicator Programmable indication for Ring Line, Voice
Mail, Message Wait, or handset operation.
3 Flexible Buttons To access outside lines and handling calls.
4 MSG Button For Auto-CallBack to a phone that left a text
message or to access voice messages.
5 FWD Button To forward your calls to another station or voice
mail.
6 SPEED Button To access speed dialing, save number redial, and
last number redial. Button is also used to access
flexible button programming.
7 CONF Button To establish conference calls.
8 TRANS Button To transfer an outside call from one station to
another.
9 FLASH Button To end an outside call and to restore dial tone
without hanging up receiver.
10 CAMP ON Button To alert a busy station that an outside line is on
hold and waiting for them.
11 MUTE Button To activate/deactivate MUTE function. When
pressed, party on other end cannot hear you.
12 HOLD Button To hold calls or to retrieve held calls.
13 ON/OFF Button To make a call without lifting the handset.
14 VOLUME Button To adjust level of tones, background music,
ringing, receiver volume, and display contrast.
15 Speaker Outputs tones and voice at your extension.
16 Microphone To talk with other party without using the
handset.
17 H P T Switch To select mode of operation: Handsfree, Privacy,
or Tone.
18 Dial Pad Keys To place internal & external calls, and to enter
programming & feature codes. KEYS: 0 -9, 6, #
19 Headset Jack 2.5 mm Headset Jack is located on the left
side of the telephone.
20 Interactive Soft
Keys
To work in conjunction with fixed and flexible
features.
viii Contents
» » » » » » » » N O T E S » » » » » » »
1
STSe Station User Guide August 2008
ABOUT THIS USER GUIDE
The features described in this User Guide apply to the
VODAVI STSe Digital and Single Line Telephone Systems.
GUIDELINES
Flexible Buttons — Most system features can be set up on a flexible
button for easy one-button access. (For more details, refer to
“Flexible Button Programming” on page 50)
This “Flex Btn” symbol indicates those features that
need a preprogrammed button to function properly.
– EXCEPTION –
When the “Soft Key” symbol is also present, using a
preprogrammed button or a Soft Key is permitted.
Flexible Numbering — This feature will allow you to modify the
system numbering plan, as well as, the length of the feature access
codes (2-4 digits).
For consistency, the following programming and operating
procedures refer to “3-digit” default codes.
To verify the numbering plan for your system, consult
with your System Administrator.
Single Line Telephones — A “telephone” symbol appears
when the Single Line Telephone (SLT) operation differs
from a Digital Telephone.
If your single line telephone does not have a FLASH key,
quickly press and release the hookswitch when instructed to
press the FLASH key.
Soft Key
SLT
2 911 Alert
STSe Station User Guide August 2008
911 Alert
Any station user or Attendant who programs a flexible button for
911 ALERT (feature code 608) will be alerted of internal stations
placing 911 calls. The system can store the 16 most recent 911 calls.
Calling information includes the time/date of the call and the
station number from which the call was placed.
Initial 911 Alert indications include the following:
» Audible ringing tone
» Green flashing 911 ALERT flexible button LED
» Automatic LCD display of 911 call information
XX = Index number (01-16)
Station users and Attendants can press the flexible button as
necessary to view additional 911 call information in the stored
list. Once a station user or Attendant views the information for
all 911 calls in the system list:
» LEDs at all stations will change to a solid red indication.
» Audible ringing tone at all stations ceases.
» LCDs at all stations will revert to a normal display.
The list remains available for review by pressing the 911
ALERT flexible button until all messages are deleted.
E911 CALL XX: STA XXXX
MM/DD/YY HH:MM
A preprogrammed 608 button is a dual function
button. It provides call information for either
E911 calls or for Trouble Notification. The LCD
displays which condition is the trigger.
Account Codes 3
STSe Station User Guide August 2008
To delete logged 911 Alert messages:
An Attendant must use the following steps to delete the
messages on a system-wide basis.
1. Press the 911 ALERT flexible button to display the 911 call
information for deletion.
2. Press FLASH to delete that message.
Account Codes
You can enter an account code that contains up to 12 digits. If fewer
than 12 digits are entered, you will need to press the [6] key to
return to the call.
Using Account Codes
Prior to placing, or during, an outside line call:
1. Press the preprogrammed ACCOUNT CODE button (627).
2. Dial the account code. (The other party does not hear the
digits being dialed).
» If account codes are forced, the account code must be
entered prior to dialing the outside number.
3. Dial [9] or CO Access code. A dial tone will sound.
4. Dial the desired number.
Verified Account Codes Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
Prior to placing an outside line call:
1. Press the preprogrammed ACCOUNT CODE button (627).
2. Dial the account code.
Dialing 911 from any station overrides
previously enabled features such as Do Not
Disturb.
4 Account Codes
STSe Station User Guide August 2008
SINGLE LINE TELEPHONE
To enter an Account Code before a call:
1. Lift the handset and dial [627].
2. Dial the account code.
3. Dial [9] or the CO Access code. A dial tone will sound.
4. Dial the desired number.
To enter an Account Code during a call:
1. Press the FLASH button. Call is placed on executive hold
while you enter your account code.
2. Dial [627], then dial the account code.
Account Codes – Traveling COS (Verified)
To use Verified Account Codes:
1. Press the preprogrammed ACCOUNT CODE button (627)
before accessing a CO line.
2. Dial the account code. If the account code matches a verified
account code, an intercom dial tone is returned. Otherwise
an error tone is presented.
3. Access an outside CO line, or dial the LCR code, then dial the
desired number.
SINGLE LINE TELEPHONE
To enter an Account Code before a call:
1. Lift the handset and dial [627].
2. Dial the account code (up to 12 digits).
(If less than 12 digits, press [6] to return to intercom dial tone.)
3. Dial [9] or the CO Access code. A dial tone will sound.
4. Dial the desired number.
SMDR must be enabled for the Account Code
feature to operate, and become part of the
SMDR record. Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
Answering Machine Emulation 5
STSe Station User Guide August 2008
Answering Machine Emulation
When a call is sent to your voice mailbox, you can press a
preprogrammed flexible button to listen to the caller leaving the
voice mail message. If you decide to speak with the caller, you can
press the preprogrammed button to be connected to the caller.
Notification Methods
There are two methods of notification, a Ring Mode or a Speaker
Mode. These methods are controlled by the type of flexible button
assigned on the telephone. The preprogrammed button type
(654+0=Ring Mode, 654+1=Spkr Mode) defines the operation
mode. An incoming CO call rings at a station and forwards (except
busy type) to station’s VM mailbox.
Ring Mode
The preprogrammed flexible button flashes red while the caller is
in your mailbox. You can press the flashing button and the audio
is broadcast over the speaker of the keyset. The MUTE key is also
enabled and the LED lights solid green. When the call is ringing
the station in the ring mode, the display shows:
Speaker Mode
The VM message is broadcast over the speaker. The MUTE key is
enabled and the LED lights solid green. When the station is
monitoring the caller in VM, the display shows.
SCREENING RING
MMM DD Y Y HH:MM am
SCREENING
MMM DD Y Y HH:MM am
6 Attendant Features
STSe Station User Guide August 2008
Mailbox Options
The Mailbox Owner can select from the following options when a
call is sent to their voice mailbox.
To leave caller in VM and turn off speaker:
Press the ON/OFF button and continue to listen to message
being left without taking action at the keyset.
After the VM message is left, the preprogrammed button will
be solid red and the keyset will return to idle.
To talk to party leaving the message:
Press the MUTE key. The station is still in CONF and the caller
can hear VM and you.
To pick up call: Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
Press the flexible button. When the call is picked up, the
voice mail system will disconnect from the call.
Attendant Features
If your station is designated as the Attendant station, the following
features are available to assist you in operating your telephone.
Attendant Clear Alarm
The Attendant can dial feature code [606] to clear any T-1 alarm.
This function does not clear the condition, only the display.
Attendant Features 7
STSe Station User Guide August 2008
Attendant CO Line External (Off-Net) Forward
To activate off-net forwarding:
1. Dial [603] on the dial pad, or press the preprogrammed CO
OFF-NET FORWARD button.
2. Dial the CO group access code of group to be forwarded:
[801-823] = CO Group 1-23
[824] = All CO Groups
3. Dial the speed bin number that contains the number where
calls are to forward. A confirmation tone will sound.
To cancel off-net forwarding:
1. Dial [603] on the dial pad, or press the preprogrammed CO
OFF-NET FORWARD button.
2. Dial the CO group access code.
3. Dial [#] on the dial pad. A confirmation tone will sound.
Attendant Custom Message
Program the ten custom messages for system-wide use at the first
Attendant station as follows:
1. Dial the Custom Message program code [694] on the dial
pad. The following message displays:
2. Enter a valid message bin number [21–30]. The following
message displays after the bin number has been selected.
ENTER MSG NO
MMM DD Y Y HH:MM am
mmmmmmmmmm…
ENTER MSG:
8 Attendant Features
STSe Station User Guide August 2008
3. Enter the letters for the custom message using the dial pad
keys as shown:
Up to 24 alphanumeric characters may be used
(represents 48 digits). Characters display when entered.
An Attendant must go idle after programming a
message before another message may be programmed.
4. Press HOLD to enter message; confirmation tone will sound.
Attendant Day/Night/Special
The system’s Automatic Night Mode Feature can be overridden by
the Attendant station. Any Attendant station user can press their
DND button or a Soft Key to place the system into Night Mode.
Other Codes
1 = 1# 8 = 8# “ = 01 * = *#
2 = 2# 9 = 9# , = 02 ( = #1
3 = 3# 0 = 0# ? = 03 ) = #2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = *1 = = #4
6 = 6# – = 13 $ = *2 # = ##
7 = 7# ‘ = 14 & = *4 . = 24
The Night Service feature provides a means to put the
system in night mode or remove the system from night
mode from any keyset, providing the system was put in
night mode by the night service feature flexible button
[604].
If the system was placed in night mode by the Attendant
using the DND button or if the system was placed in
night mode by the automatic schedule, the Night
Service flexible button cannot remove the system from
night mode. Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
A – 21
B – 22
C – 23
D – 31
E – 32
F – 33
G – 41
H – 42
I – 43
J – 51
K – 52
L – 53
M – 61
N – 62
O – 63
T – 81
U – 82
V – 83
W – 91
X – 92
Y – 93
Z – 94
P – 71
R – 72
S – 73
Q – 74
0 #
0PER
1
*
D – 31
E – 32
F – 33
OR
Attendant Features 9
STSe Station User Guide August 2008
To use the Attendant Day/Night/Special feature:
1. Press the preprogrammed NIGHT SERVICE button (631, DND
by default) once to activate the Night mode or use the Soft
Key’s DND option when in an idle condition (LED is lit solid).
2. Press the DND button or Soft Key again to activate the
Special mode (LED flashes).
The DND button (by default) or Soft Key acts as a rotary
in this manner, starting in the Day mode, Night mode,
and Special mode.
When one Attendant activates this mode, other
Attendant stations’ DND buttons are lit accordingly.
Attendant Directory List Programming
The Attendant can program up to 200 names in the directory list.
When the directory list is accessed by any display telephone user,
the system displays the name associated with a speed dial number
so when the desired name is shown, the user may then have the
system dial the number.
To access Directory List Programming:
Dial the Directory List program code [693].
The HOLD button will illuminate and the first entry (000) in
the Directory List will display:
DIR LST AAA BIN/ICM: XXXX
nnnnnnnnnnnnnnnnnnnnnnn
AAA = Directory List entry number (000-199)
XXXX = One of the following:
» 3- or 4-digit station number (100-8999)
» 3-digit local number/name translation table number
(600-799 minus station numbers that would overlap)
» 4-digit system speed bin number (9020-9099)
nnn = Programmed Name (blank, if none)
10 Attendant Features Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
STSe Station User Guide August 2008
Directory List
The following procedure is used to enter, edit, and erase names in
the Directory List for stations or speed dial numbers.
To modify the Directory List:
1. Enter desired three-digit Directory List number (000-199),
-orScroll through the Directory List using [6] to view the next
entry, and [#] to view the previous entry.
» If changing a name that is already associated with an
existing station, skip to Step 4.
2. Press TRANS, then dial 3- or 4-digit station intercom number.
3. Press MUTE.
4. Enter the name (up to 24 characters) using the dial pad keys.
The display updates as the name is entered.
5. Press SPEED when finished. A confirmation tone sounds and
the display shows the new or changed name.
6. Press HOLD, then use the [6] or [#] key to view other entries.
-orHang up to end programming.
Other Codes
1 = 1# 8 = 8# “ = 01 * = *#
2 = 2# 9 = 9# , = 02 ( = #1
3 = 3# 0 = 0# ? = 03 ) = #2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = *1 = = #4
6 = 6# – = 13 $ = *2 # = ##
7 = 7# ‘ = 14 & = *4 . = 24
A – 21
B – 22
C – 23
D – 31
E – 32
F – 33
G – 41
H – 42
I – 43
J – 51
K – 52
L – 53
M – 61
N – 62
O – 63
T – 81
U – 82
V – 83
W – 91
X – 92
Y – 93
Z – 94
P – 71
R – 72
S – 73
Q – 74
0 #
0PER
1
*
D – 31
E – 32
F – 33
Attendant Features 11
STSe Station User Guide August 2008
To clear an entry:
1. Select the desired entry.
2. Press TRANS, then press FLASH.
3. Press SPEED, a confirmation tone sounds and entry is erased.
Local Translation Table
The following procedure is used to associate names to the Local
Number/Name Translation Table number only.
To add names to Local Translation number:
1. Enter desired three-digit Directory List number (000-199),
-orScroll through the Directory List using [6] to view the next
entry, and [#] to view the previous entry.
» If changing a name that is already associated with an
existing Table entry, skip to Step 4.
2. Press TRANS.
3. Dial the three-digit Local Number/Name Translation Table
number (600-799) that represents the telephone number.
4. Press MUTE.
5. Use the dial pad keys to enter the name (up to 24 characters).
The display updates as the name is entered.
6. Press SPEED when finished. A confirmation tone sounds and
the display shows the new or changed name.
7. Press HOLD, then use the [6] or [#] key to view other entries.
-orHang up to end programming.
If an error is made during keystroke entry, press
FLASH to clear the current name.
12 Attendant Features
STSe Station User Guide August 2008
Speed Dial Bin
The following procedure is used to associate names to a system
speed dial bin only.
To add names to a System Speed Bin:
1. Enter desired three-digit Directory List number (000-199),
-orScroll through the Directory List using [6] to view the next
entry, and [#] to view the previous entry.
(If changing a name that is already associated with an
existing System Speed Dial Bin entry, skip to Step 4.)
2. Press TRANS.
3. Dial the system speed dial bin location (9020-9099).
4. Press MUTE.
5. Use the dial pad keys to enter the name (up to 24 characters).
The display updates as the name is entered.
6. Press SPEED when finished. A confirmation tone sounds and
the display updates.
7. Press HOLD, then use the [6] or [#] key to view other entries.
-orHang up to end programming.
Attendant Disable Outgoing CO Line
The first Attendant can disable CO lines to prevent outgoing access
to those lines.
To disable a CO Line:
1. Lift the handset, or press the ON/OFF button.
2. Dial [602] on the dial pad. A confirmation tone will sound.
3. Press the line button of the CO Line to disable. The CO Line
button LED flashes; a confirmation tone sounds.
To reactivate the CO Line(s):
Repeat Steps 1-3 to disable this feature.
Attendant Features 13
STSe Station User Guide August 2008
Attendant Override Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
When Attendant Override is enabled, Attendant stations may
override or call stations that are busy or in Do Not Disturb.
To call a station busy on a CO call:
Press the preprogrammed ATTN OVERRIDE button [601].
Three short tone bursts are presented to the called party.
After five seconds, the station’s CO line is automatically
placed on hold and the Attendant is cut-through.
To call a station in Do Not Disturb mode:
Press the preprogrammed ATTN OVERRIDE button. The
station is signaled with a Camp On tone.
Attendant Setting Time and Date
System Time/Date must be set by the first programmed Attendant
via admin programming or using feature code 692.
To set using the feature code:
1. Dial [692] on the dial pad. A confirmation tone will sound.
2. Enter date and time as follows: YYMMDDHHMM
When the correct number of digits are entered, a
confirmation tone will sound.
3. Press the ON/OFF button to OFF to update the display.
YY = Year (00-99) HH = Hour (00-23)
MM = Month (01-12) MM = Minute (00-59)
DD = Day (01-31)
14 Attendant Features
STSe Station User Guide August 2008
Attendant Speed Dial – System Storing
System Speed numbers must be entered by the first programmed
Attendant. If an Attendant is not specified, enter at Station 100.
1. Press SPEED, then press the desired outside line key,
-orPress SPEED + SPEED to select an outside line automatically.
2. Dial the System Speed bin location (9020-9099).
3. Dial telephone number, press SPEED, then hang up.
Speed Dial Options
To use the following speed dial options, enter as shown:
Initiate a Pulse-To-Tone
Switchover
Press TRANS during number entry.
Insert a Pause Press HOLD during number entry.
Insert a Flash into Speed Number Press FLASH.
Insert a Non-Display Character Press TRANS as first entry in speed bin.
This causes the numbers stored in the
bin not to display on the Digital
Telephones when the bin is accessed.
NOTE … Speed Bin numbers 9060-9099 are not monitored by Toll Restriction.
Attendant Features 15
STSe Station User Guide August 2008
Attendant Unavailable
The Attendant Unavailable feature lets Attendant stations have a
button that places their station in an Unavailable Mode. When the
station is in the Unavailable Mode, the next Attendant station
receives dial “0” calls and recalls.
To activate Unavailable Mode:
As the (first programmed) Attendant …
Press the preprogrammed UNAVAILABLE flexible button,
-orDial the Attendant Unavailable code [607] on the dial pad,
and the following results occur:
The flexible button LED lights solid, if programmed.
Recalls and dial “0” calls ring at 2nd Attendant’s station.
If the 2nd Attendant places their phone in unavailable,
the 3rd Attendant will receive recalls and dial “0” calls,
and so forth through the sixth Attendant.
To deactivate Unavailable Mode: Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
As the (first programmed) Attendant …
Repeat activation process shown above (press Unavailable
button or dial code 607), the following results will occur:
The flexible button LED, if programmed, will extinguish.
The first Attendant will resume normal operation.
The second through sixth Attendants will not receive
recalls or dial “0” calls.
Attendant Voice Mail Alarm Clear
The Attendant display shows an alarm condition when the system
detects that the digital voice mail is out of service.
Dial feature code [656] to clear any alarm from the display.
This function does not clear the condition, only the display.
16 Background Music (Optional)
STSe Station User Guide August 2008
Background Music (Optional)
To activate Background Music, either:
1. Dial [632] or press the preprogrammed BGM flexible button,
then enter [1] on the keypad.
-orUse the Soft Key’s BGM option as a toggle.
A confirmation tone will sound, and the music is audible
through the speaker.
2. Press Volume Bar to change the volume. The LCD displays:
To deactivate Background Music:
1. Dial [632] again or press BGM flexible button, then enter [0].
-orUse the Soft Key’s BGM option as a toggle.
2. A confirmation tone will sound; the music will discontinue.
SINGLE LINE TELEPHONE
The Background Music feature is not compatible with Single
Line Telephones.
0:OFF 1: CH-1
MMM DD Y Y HH:MM am
SPEAKER BGM [#########]
MMM DD Y Y HH:MM am
Back Light Display 17
STSe Station User Guide August 2008
Back Light Display
This feature allows a station user to illuminate the background field
of their LCD. The three options for Back Light Display are:
Off (LED off )
Always on (LED on)
On, only when in use (LED flashing)
To select a different option:
1. Preprogram a Back Light Display flexible button, using
feature code 637.
2. Press the Back Light Display flexible button to rotary through
the options.
Call Back
A station can initiate a call back request to another busy station.
Once that station becomes idle, the station that left the call back
request is signaled.
To leave a Call Back request when a number is busy:
1. Press the preprogrammed CALL BACK flexible button or use
the Soft Key’s CALL-BK option.
2. Replace the handset, or press the ON/OFF button. When the
busy station hangs up, you will be signaled.
3. Answer the call; the station you called will then be signaled.
(If your station is busy when signaled, an automatic MSG will
be placed at your phone.) Only one Call Back request can be
left at a station; the second request will leave a message wait
callback request.
18 Call Back Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
STSe Station User Guide August 2008
SINGLE LINE TELEPHONE
To leave a Call Back request when a number is busy:
1. Press the FLASH button.
2. Dial [622], then replace the handset.
When the Automatic Call Back Timer is enabled,
a call back request is automatically invoked
anytime you listen to a busy intercom tone for a
preset period of time (default = 10 seconds).
Only one Call Back request can be left at a
station; the second request will convert to a
message waiting request.
Call Coverage 19
STSe Station User Guide August 2008
Call Coverage
The Call Coverage feature provides the functionality for stations to
answer calls for other stations by utilizing call coverage buttons.
Visual and Audible status of ringing stations to an assigned
coverage station are provided. Multiple coverage stations can have
the same remote ringing station(s) programmed on their stations.
Once a coverage station answers the call, other stations attempting
to answer the call receive a busy tone and the call coverage button
extinguishes on all appearances of that button.
The Call Coverage button also functions as a DSS/BLF button for
the covered station; therefore, when the Call Coverage button is
pressed, the covered station is called. Also, when the covered
station goes off hook, the Call Coverage button’s BLF is lit.
Direct CO calls have ring and LCD priority over call coverage calls.
The coverage station must have a direct CO appearance or Loop
button in order to pick up an external call. If the coverage station is
in DND, no audible ringing occurs, however visual and LCD
information is presented. Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
To assign a Call Coverage Button:
1. Press SPEED + SPEED.
2. Then press the desired flexible button.
3. Dial [647] for Non-Ringing or [646] for Ringing, followed by
the station number to cover. A confirmation tone will sound.
After button is assigned, and that station receives a call:
1. After a programmable period of time, you will receive an
audible and/or visual indications: an internal ring tone, and/
or the same flash rate as the incoming CO line ringing rate.
20 Call Coverage
STSe Station User Guide August 2008
RINGING Option = ringing, flashing Call Coverage LED, LCD
display as in following illustration:
NON-RINGING Option = flashing Call Coverage LED only (no
ringing or change to LCD)
2. Then press the flashing COVERAGE flexible button, or press
the ON/OFF button (only if the ringing option is selected).
The call is answered and will cease to ring at any other
stations that may have the same coverage appearance. The
following message displays after the call is answered.
3. If the caller wants to be transferred to the covered station’s
voice mail:
a. Press the TRANS button.
b. Press the Voice Mail button.
c. Press the COVERAGE flexible button.
d. Hang up.
SINGLE LINE TELEPHONE
This feature can cover SLT extensions, however an SLT cannot
perform the call coverage function. The SLT extension need
not be physically installed, but the SLT card must be installed.
CALL FOR STA XXXX
MMM DD Y Y HH:MM am
CALL FOR STA XXXX
FROM STA Y Y Y Y HH:MM am
Call Forward 21
STSe Station User Guide August 2008
Call Forward
The Call Forward feature allows a station the ability to have calls
(internal or external) forwarded to a designated station, a UCD
group pilot number, Voice Mail group number, or Hunt group. This
feature must be enabled in admin programming.
To activate Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Press the FWD button or dial [640], then dial the appropriate
forwarding condition code.
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
-orUse the applicable Soft Key’s ALL-FWD, N/A-FWD, BSY-FWD,
or B/NA-FWD option.
3. Press the DSS button of the desired station,
-orDial the desired extension number where to forward calls,
including UCD, Voice Mail, Hunt Group pilot numbers and
Speed Dial bins for off-net forwarding.
4. Replace the handset, or press the ON/OFF button.
To remove Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Either press the FWD button, dial [640] or [662], or use the
Soft Key’s CLR-FWD option. A confirmation tone sounds and
the FWD LED extinguishes.
22 Call Forward
STSe Station User Guide August 2008
SINGLE LINE TELEPHONE Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
The SLT operation uses the same procedures as the Digital
Telephone, except there is no FWD button or Soft Keys. You
must use feature codes 640 and 662.
Call Forward – External (Off-Net)
Stations are allowed to forward intercom and transferred CO line
calls to an off-net location. The Call Forward Off-Net feature allows
a station to reroute calls that would normally be lost. Calls can be
forwarded to home or another off-net site. Initially ringing CO calls
cannot be forwarded with this feature.
To activate Off-Net Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Press the FWD button, or dial [640].
3. Dial [6] on the dial pad, then enter the speed bin number
(9000-9019 or 9020-9099) that contains the number where
calls are to be forwarded. A confirmation tone will sound,
and the FWD button LED is flashing.
4. Replace the handset, or press the ON/OFF button.
To remove Off-Net Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A
confirmation tone sounds and the FWD LED extinguishes.
SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as the Digital
Telephone, except there is no FWD button. The user must
enter the 640 feature code to activate and 662 to clear.
Call Forward 23
STSe Station User Guide August 2008
Call Forward – Follow Me
The Follow Me feature allows a user who is away from their station,
to activate/deactivate call forwarding from another station in the
system. This lets the user forward their calls to their current location
or into Voice Mail, UCD, Hunt Groups, any other station in the
system, or to an off-net location. When this call forward is activated,
all calls presented to the forwarded station will immediately
forward to the destination station.
To activate Follow Me Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number where forwarding is desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy [6] = Off-Net
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls
are to be forwarded. (Station, Voice Mail, UCD, Hunt Group, or
speed bin (only for off-net)).
6. Replace the handset, or press the ON/OFF button.
To remove Follow Me Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number where forwarding is to be cancelled.
4. Dial [6], regardless of the forward condition.
5. Redial the same station number. A confirmation tone sounds
and FWD LED extinguishes.
24 Call Forward
STSe Station User Guide August 2008
To establish Follow Me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA
access code, if applicable.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number where forwarding is desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy [6] = Off-Net
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls
are to be forwarded (System Speed Bin (off-net only), Station,
Voice Mail, UCD, or Hunt Groups). A confirmation tone
sounds; five seconds later a dial tone is received.
To remove Follow Me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA
access code, if applicable.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number where forwarding is to be cancelled.
4. Dial [6], regardless of the forward condition.
5. Redial the same station number. A confirmation tone sounds;
five seconds later a dial tone is heard.
Call Park 25 Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
STSe Station User Guide August 2008
Call Park
Call Park – Personal
Each digital telephone in the system can place a call into a personal
park location and then later retrieve that call from the originating
station. Internal calls and external calls can be placed into the
stations’ personal park location. Calls parked in a personal park
location are subject to the system call park recall timer.
To park a call:
1. Press TRANS, the caller is put on Exclusive Hold.
2. Dial the Personal Park location code [438] on the dial pad,
-orPress the preprogrammed PERSONAL PARK button. A dial
tone will sound.
To retrieve a parked call:
Dial Personal Call Park location code [438] on the dial pad,
-orPress the preprogrammed PERSONAL PARK button. A talk
path will be established between the two parties.
SINGLE LINE TELEPHONE
To park a call: Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
1. Press FLASH, a dial tone will sound.
2. Dial [438]. The call is placed in personal park.
To retrieve a parked call:
Dial [438]. The call is returned.
Conditions
» If the Call Park user receives or makes a second call while the
first call is parked, the user can alternately connect to the two
calls by pressing the preprogrammed PERSONAL PARK button
or by dialing [438].
26 Call Park
STSe Station User Guide August 2008
Call Park – Station
Call park (by station number) allows external calls to be parked at a
station other than your own.
To park a call:
1. Press TRANS, the call is put on Exclusive Hold.
2. Dial [439], then dial the station number.
-or1. Press TRANS, the call is put on Exclusive Hold.
2. Press the preprogrammed CALL PARK (Station) button, then
dial the station number.
To retrieve a parked call:
Dial [# 6] + [the station number used to park the call] from
any telephone in the system, including the initiator’s.
-orDial [438] from the initiator’s station.
To create a CALL PARK (Station) button:
1. Press SPEED + SPEED.
2. Press the desired flexible button.
3. Dial [439] + [#]. A confirmation tone will sound.
SINGLE LINE TELEPHONE
The SLT user cannot park a call using the Call Park – Station
feature, but can retrieve a Call Park – Station call by using the
[#6] procedure as shown in the digital keyset section above.
Call Park 27
STSe Station User Guide August 2008
Call Park – System
An external call can be placed into one of eight parking locations,
and can be retrieved by any station that has a direct line
appearance or an available Loop button. Parked calls have their
own recall timer that recalls the originating station, and if still
unanswered, an Attendant.
To park a call:
1. Press TRANS, the caller will be put on hold.
2. Dial parking location (424-437). A confirmation tone will
sound.
3. If a busy tone is received, press TRANS + TRANS and dial
another park location, or press the CALL PARK flexible button
for a different parking location.
-or1. Press the CALL PARK flexible button. The caller will be parked
at the location programmed on the button.
2. If a busy tone is received, press TRANS + TRANS and dial
another park location, or press the CALL PARK flexible button
for a different parking location.
To retrieve a parked call:
1. Lift the handset or press the ON/OFF button, then press [#].
2. Dial parking location (424-437) where call was parked, or
press preprogrammed PARKED CALL PICKUP flexible button.
-orUse the Soft Key’s P-PKP 1 option when in an idle condition
(to pickup from park location 1 only).
To create a PARKED CALL PICKUP button:
1. Press SPEED + SPEED, then press the desired flexible button.
2. Dial [#] + the desired parking location (424-437).
28 Call Pickup Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
STSe Station User Guide August 2008
SINGLE LINE TELEPHONE
To park a call:
1. Press FLASH, the caller is put on Exclusive Hold.
2. Dial parking location (424-437); confirmation will sound.
3. If busy, press FLASH + FLASH and dial another park
location.
To retrieve a parked call:
1. Lift the handset and press the [#] button.
2. Dial parking location (424-437) where call was parked.
Call Pickup
A station can pickup a call ringing to any specific unattended
station by using the Directed Call Pickup procedure.
A station can pickup a call ringing to an unattended station within
the same UCD group by using the Group Call Pickup Procedure.
Directed Call Pickup
To create a Pickup Button:
1. Press SPEED + SPEED.
2. Press the desired flexible button, then dial #0.
To use Directed Call Pickup:
1. Dial the station number of the known ringing telephone.
Receive ringback tone or call announce tone depending on
the intercom selector switch setting.
2. Press the preprogrammed PICKUP button to answer the call.
Call Pickup 29
STSe Station User Guide August 2008
SINGLE LINE TELEPHONE
To use Directed Call Pickup:
1. Lift the handset and dial [#1].
2. Dial the station number of the ringing telephone.
Group Call Pickup
To create a Pickup Button:
1. Press SPEED + SPEED.
2. Press the desired flexible button, then dial #0.
To use Group Call Pickup:
1. Lift the handset, or press the ON/OFF button.
2. Dial [#0] on the dial pad, or press a preprogrammed PICKUP
button to connect to the calling party.
SINGLE LINE TELEPHONE
To use Group Call Pickup:
Lift the handset and dial [#0]. You will be connected to
the incoming intercom or outside line call.
You MUST have access to the specific
outside line or a LOOP button to do a
directed call pickup.
You must be in the same Pickup group as
the ringing telephone to pickup the call.
You MUST have access to the specific
outside line or LOOP button to use Group
Call Pickup.
30 Call Transfer
STSe Station User Guide August 2008
Call Transfer
An outside line can be transferred from one phone to another
within the system. The transfer can be screened (announced) or
unscreened to an idle or busy station, or to a UCD or Hunt Group.
Outside line calls can also be transferred to another outside
destination by using a trunk-to-trunk transfer.
Executive/Secretary Transfer
If you are the designated Executive station, and your phone is
busy or in DND, all calls will be routed to the Secretary station.
If you are the designated Secretary station, you can signal the
Executive that is busy or in DND by using the Camp On feature.
PBX/Centrex Transfer
While connected to an outside line (PBX/Centrex):
1. Press FLASH, the transfer dial tone will be heard.
2. Dial the PBX/Centrex station number, then hang up to
complete the transfer.
SINGLE LINE TELEPHONE
To make a PBX/Centrex Transfer:
1. Press the FLASH button. An intercom dial tone will
sound.
2. Dial [660]. A Flash command is presented to the PBX or
Centrex CO Line (a stutter tone will sound).
3. Dial the desired telephone number, then replace the
handset to complete the transfer.
Call Transfer 31
STSe Station User Guide August 2008
Screened Transfer
To conduct the transfer, while connected to an outside line:
1. Press the station button where the call is to be transferred
(if programmed on your telephone), or press TRANS and dial
the station number. The called extension signals according
to the intercom signal switch position.
2. When that extension answers, announce the transfer.
3. Hang up to complete the transfer.
To answer the Screened Transfer:
Your intercom will be signaling according to the intercom signal
switch position.
1. Answer the intercom and receive the transfer notice.
2. Press the OUTSIDE LINE, or the flashing LOOP button on hold.
Transfer Search
When attempting to locate a party:
1. Press a station DSS button to signal the station,
-orPress TRANS and dial the desired station.
2. If the station is unavailable, press another station DSS button
to enter a new station number
-orPress TRANS + TRANS and dial the station number.
3. When the station answers, hang up to complete transfer.
If the Direct Transfer feature is enabled, the
screened transfer will go directly to the
handset. You do not have to press a LINE or
LOOP button to answer.
32 Call Transfer
STSe Station User Guide August 2008
Unanswered CO Call Transfer
While idle or on an internal/external call and an incoming or
transferred CO call is ringing at your station:
1. If on another call, place the current call on hold, and replace
the handset or press the ON/OFF button.
2. Dial the INC CO XSFR code [639], or press the preprogrammed
INC CO XSFR flexible button.
3. Press a DSS, Group button, or dial a station or group number.
The call automatically transfers to that destination.
4. You can then return to the call placed on hold.
Unscreened Transfer
1. Press TRANS.
2. When the called extension begins to signal, hang up to
transfer the call (the Recall Timer start).
3. Replace the handset, or press the ON/OFF button.
Trunk-To-Trunk Transfer
While connected to an outside line (PBX/Centrex):
1. Press TRANS. The transfer dial tone sounds.
2. Press a CO line / Loop flexible button.
-orDial [9].
-orDial a CO line/group access code.
3. Dial the desired outside line destination number.
4. Hang up to complete the transfer.
E911 feature enabled precludes dial 9 access.
LCR feature enabled precludes Loop button
access.
Caller ID Display 33
STSe Station User Guide August 2008
SINGLE LINE TELEPHONE
While connected to an outside line (PBX/Centrex):
1. Press the FLASH button. A dial tone will sound.
2. Dial [9]. Starplus 3515-71 STS
-orDial a CO line/group access code.
3. Dial the desired outside line destination number.
4. Hang up to complete the transfer.
Caller ID Display
Caller ID Display (Answered Calls)
The Answered Caller ID Table feature can store up to 100 systemwide entries of the most recently answered calls with caller ID. A
station may dial a unique access code to view the entries, scroll
through the entries, and dial a desired entry back. The table
displays the caller ID number and the identity of the station that
answered the call.
This table may be accessed from any user station display phone.
Any Attendant station can delete a table entry, one entry at a time.
To start the review process at the beginning of the table:
Dial [659].
E911 feature enabled precludes dial 9 access.
34 Caller ID Display Vertical Vodavi Starplus 3515-71 STS / STSe Digital Key Telephone
STSe Station User Guide August 2008
Caller ID Display (Unanswered Calls)
An Unanswered Call Management Table with 100 system-wide
entry capacity is maintained in the system. The calling number/
name information pertaining to any unanswered call is placed in
this table when the system determines the call was abandoned.
This table may be accessed from any display telephone to review
unanswered calls. Only an Attendant station(s) can delete an entry
from this table.
To start the review process at the beginning of the table:
Dial [635].
Keypad Functions
The following functions apply to both Answered and Unanswered
Call Management Tables:
Function Button
Review next item in table entry MUTE
Step to next/previous table entry Volume Up/Down
Delete table entry (Attendant only) FLASH
Exit table review function ON/OFF
Call Back SPEED
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Legacy Business Telephone Systems:
Do you have a legacy telephone system and are looking for a new vendor? We are ready to serve!!! Our seasoned Technicians work on Vertical, Comdial, Nortel, Vodavi, Toshiba, AT&T, Avaya, Lucent, Panasonic, NEC and many others.
800-821-2686
